FAQs

Frequently Asked Questions.

WHAT ARE THE PROPERTY LISTING PRICING PLANS

LIMITED FLEDGED FEATURE – R1000

  • This plan includes 9 listings
  • Properties are visible for 180 days
  • Fee Valid For 6 Months
  • Featured In Search Results
  • Limited Detailing
  • 24/7 Support

FULL FLEDGED FEATURE – R2000

  • This plan includes 9 listings
  • Properties are visible for 180 days
  • Fee Valid For 6 Months
  • Comprehensive Detailing
  • 6 Months Availability
  • Featured In Search Results
  • 24/7 Support

BASIC LISTING – R0

  • This plan includes 2 free listings
  • Properties are visible for 30 days
  • Standard Listing
  • Limited Support

FULL FLEDGED FEATURE – R1100

  • This plan includes 6 listings
  • Properties are visible for 90 days
  • Comprehensive Detailing
  • Featured In Search Results
  • 24/7 Support

LIMITED FLEDGED FEATURE

  • This plan includes 6 listings
  • Properties are visible for 90 days
  • Limited Detailing
  • Featured In Search Results
  • 24/7 Support
If my estate agent represents both the purchaser and vendor or the tenant and landlord, how can I, the purchaser or tenant, ensure that my interests are not compromised?

If the estate agent appointed by you represents the other party as well, the agent must make that clear in the estate agency agreement. If you do not want your agent to be a dual agent, you can make such a request when appointing the agent.

According to the Code of Ethics issued by the EAA, estate agents must serve their clients with honesty, fidelity and integrity, protect and promote the interests of their clients, and act in a fair and impartial manner to all parties involved in the transaction.

The EAA also suggests you read the Guide to Purchasing Second-hand Residential Properties or A Guide to Tenancy to learn more about the things you need to pay attention to when buying or renting a property.

Does the law say that the amount of commission should be 1% of the purchase price or half of a month’s rental?
The law has no stipulations on the amount or the rate of commission an estate agent is entitled to. It is subject to negotiation between you and your appointed estate agent.
I am planning to sell a property and earlier appointed an estate agency as the exclusive agency to help me sell it. However, I would now like to appoint another agency. Can I cancel my earlier appointment?
Estate agency agreements are legally binding documents. If you would like to amend any clauses in the agreement or cancel the agreement, you must obtain the consent of the other party, that is, the estate agency.

If the estate agency does not agree to cancel the exclusive agreement, you should seek legal advice on the way forward. You should not sell your property through another estate agency prior to the expiry of the agreement and without seeking legal advice, as you may have to pay commission to both estate agencies as a result.

If I am not satisfied with the service of the estate agent or the estate agent has not provided the services he promised, can I refuse to pay his commission?

An estate agency agreement is a legally binding document. Both sides should abide by it once they have signed it.If you are dissatisfied with the service of the agent, you  may pass on your views to the agent’s company.

It is difficult to say categorically under what circumstances an agent has failed to fulfil his duties as set out in the estate agency agreement or has not delivered what he promised. You should seek legal advice on such matters. Commission disputes between consumers and estate agents are commercial in nature. Both sides can take civil action to resolve them or refer such disputes to the EAA for a binding decision under section 49 of the EAO.

If I view a property through Estate Agent A and enter into an estate agency agreement with him, but then purchase the property from the landlord direct, do I have to pay commission to the agent?

It is stipulated in item 5 of Schedule 3 of the Estate Agency Agreement for Purchase of Residential Properties in Hong Kong (Form 4) that “the Purchaser is also liable to pay commission to the agent for services rendered with regard to the property concerned if the purchaser or the spouse, or any nominee, undisclosed principal or agent of the purchaser enters into a binding agreement for sale and purchase with the vendor of any one or more of the Properties during the Validity period, whether through the agent or otherwise.”

In other words, even if you purchase the property direct from the landlord, as long as the purchase is made during the validity period of the agreement, you are legally obliged to pay commission to your appointed estate agent.

Earlier I signed an estate agency agreement with Agent A and Agent A introduced a property to me. The property was subsequently bought by my wife/child/parent/sibling through Agent B. Can Agent A demand a payment of commission from me?

An estate agency agreement is a legally binding document. Both sides should abide by it once they have signed it. According to the estate agency agreement, you are liable to pay a commission to the estate agent if “your spouse, any nominee, or your undisclosed principal or agent” enters into a sale and purchase agreement with the vendor during the validity period of the agreement.That is, if the buyer is your child or parent or sibling, you would have to pay a commission if  he/she is your nominee, undisclosed principal or agent.

If I appoint an estate agent to sell my property and pass him the key to the property, can the agent duplicate the key?

To prevent future disputes, when you hand over the key to the estate agent, you should require the practitioner to acknowledge receipt of it and state clearly in writing the terms and conditions, such as the use of the key, whether he can duplicate it, and if so, the number of duplicates, and under what circumstances should the key be returned.

If my residential property has been rented or sold, can the estate agency still issue the advertisement of the related property?

According to section 9(3) of the Estate Agents Practice (General Duties and Hong Kong Residential Properties) Regulation, estate agent shall remove all advertisements issued or caused to be issued by him as soon as is practicable after the residential property concerned is no longer available for sale or purchase or leasing; or the termination of the estate agency agreement concerned (whichever is the earlier).